On these pages you will find information on frequently asked questions from students that reach us at the Info-Center.

You can find all important information, to-dos and FAQ concerning your start at the Frankfurt UAS on these pages for the first-semester students. Here you will find, for example, the schedule of introductory events for your degree program, various welcome videos, a virtual campus tour, links to relevant platforms so you can network, and much more. Please check these pages regularly as updates are frequent.

There is also faculty-specific information for new students:

Faculty 1 (Architecture, Civil Engeneering, & Geomatics)

Faculty 2 (Computer Science & Engineering)

Faculty 3 (Business & Recht)

Faculty 4 (German only) (Health & Social Work)

New students can also find advice and support at AStA- the General Student Committee at Frankfurt UAS

STEPS Frankfurt (German only) supports you step by step through your studies - from the first orientation to the transition to your career. You can find more information, contact persons and many useful links also on the pages of the Student Advisory Center. 

Another helpful support offers STEPS Frankfurt*International. It is a (technical) language and professional orientation program to prepare for the B2 and DSH Exams and for studying at the Frankfurt University of Applied Sciences.


Information on how to get to your timetable can be found on the respective pages of your faculty and degree program:

Timetables for Faculty 1(German only)  (Faculty 1: Architecture, Civil Engineering, & Geomatics) 

Timetables for Faculty 2 (Faculty 2: Computer Science & Engeneering) 

Timetables for Faculty 3 (Faculty 3: Business & Law) (German only)

Timetables for Faculty 4 (German only) (Faculty 4: Health & Social Work)

If you have any concerns regarding the organization of your studies (registration, re-registration, exmatriculation, Study-Chip, HIS password...), please contact the Student Services Center or mail to studienbuero(at) For appointments please see the online appointment booking page (German only).

You can find an overview of all required online services and information about registration on the page of Campus IT (German only). A good orientation with a video is also provided on the page for information for new students (German only). The Welcome Video for our international students is provided from AStA (embedded on YouTube).

If you have problems with your CIT account or with your student e-mail, which are prerequisites for using various online services, the Service Desk (German only) is your contact. If you have forgotten your password for the HIS-Portal (German only), the student self-administration, then write an email to the studienbuero(at) including your matriculation number. If you have technical problems with the HIS-Portal, please use the service address qis(at) In case of technical problems with the learning platform Moodle, please contact the Service Desk (German only).

Information about the various functions of your electronic study card can be found on the page Study-Chip.

If your Study-Chip is lost or defective, please send an email with the subject „Lost/Defective Study-Chip“ to the studienbuero(at)

All dates for the current semester, as well as for following and past semesters, can be found on the page for semester dates.

You can download the following applications on the page of the Student Services Center:

  • Crediting towards study and examination achievements
  • Leave of absence
  • Reimbursement
  • Part-time study
  • Extracurricular Acquired Skills (außerhochschulisch erworbene Kompetenzen: AAEK)
  • Withdrawal from enrollment, exmatriculation

You can print out the following certificates yourself via your HIS-Portal (German only):

  • Proof of performance (Leistungsnachweis) (German and English)
  • Certificate of study (Studienbescheinigung)
  • Certificate according to §9 BaföG-Gesetz corresponds to the simple certificate of study (Studienbescheinigung)

For the following certificates please write an email to the studienbuero(at) (Studienbüro) with the subject "Bescheinigung":

  • About lecture-free periods for the employer
  • About paid semester fees for submission to the tax office / for tax purposes
  • Certificate of exmatriculation

For the following certificates please write an email to the following persons:

If you have problems to finance your studies, you can find different kinds of help on the page for student financing (German only), student communities (German only) or the General Student Commitee AStA.

In the research-oriented children's house (German only) you will find offers, such as a crèche, time-variable care, family office, learning workshop. The General Student Committee AStA also offers advice on the question of studying with a child.

The Student Advisory Center offers a variety of support services to help you cope with psychological stress during your studies (e.g. exam nerves, conflicts in your partnership/family, sleep disorders, loneliness, intercultural issues...).

Student Advisory Center

The Student Advisory Center provides support via information, coaching, counseling and other services when it comes to, for example, applying for a job or making an upcoming career decision.


International Career Service

Do you plan to start your professional career in Germany and need support for the first steps? The International Career Service helps students with their career development in Germany, to enable them to acquire key competences and to increase their chances on the job market. Therefore, the staff offers not only individual coaching but also a variety of trainings, workshops and talks about the application process and job market in Germany (aimed at international students in particular). All the events are currently taking place online via zoom.

International Career Service;  careerservice(at)


Website editorial teamID: 9012
last updated on: 05.24.2022