Student Services Center

Please use our customer center or send an e-mail to studienbuero(at)

Please state your application number if you have a request reagarding your application or enrollment. If you are enrolled at our university, please use your student e-mail-adress and state your matriculation number.

Current information

Due to a university system release change, there may be limited availability of the FranCa portal  on Tuesday, 07.05.2024. We ask for your understanding.


Validation of Study Chips for the summer semester is now possible.

Please note that the Study Chip is only valid as a valid student ID if the current semester period is printed on it.

Since the summer semester, students no longer receive the semester ticket as an imprint, only as a digital Deutschland-Semesterticket. If you have any questions about the new semester ticket, please contact the AStA Semesterticketbüro. If you have technical problems with the ticket itself (download not available, ticket invalid), please send a screenshot to the provider's support team at Support(at)

For new students who would like to pick up their Study Chip a pick-up counter has been set up in building 1 in front of room 26.

Study Chip collection is possible from 01/03/2024

Monday-Thursday 09:00-15:00

Friday 09:00-14:00

Our Services

The Student Services Center offers the following services. Paying for fees (authentication of degree certifcates from Frankfurt UAS, new Study Chip) is only possible with EC card (not credit card or cash).


  • application and admission
  • enrollment (enrollment documents)
  • requests (leave of abscence, part-time studies, exmatriculation, reimbursement of semester fees)
  • authentication of certificates issued by Frankfurt UAS (during open office hours available)
  • certificates (certificate for tax office)
  • change of personal data (e.g. name change after marriage)
  • information for prospective students, students and guest students
  • Study Chip: loss, defect, change of name
  • re-registration / semester fee
  • certificates (study certificate, study progress certificate, transcript of records, receit of paid fees, invoice for re-enrollment fees) can be printed via the FranCa-portal for students

Forms and requests

If you are still enrolled, please file for reimbursement through your FranCa portal for Students.

If you withdrew from your enrollment or re-registration, the semester fee can be reimbursed except for the administrative contribution.


Requests for

  • leave of absence
  • part time studies
  • withdrawal from enrollment; exmatriculation
  • reimbursements
  • change of personal data

can be filed via your FranCa-Portal for students.

You can find all the necessary information about the new FranCa portal on our FAQ page.

You want to withdraw from our enrollment or de-register from your studies and are unable to access your FranCa portal for students.



Office hours

Office hours

Monday - Thursday 10:00 am - 12:30 am
additionally Wednesday afternoon 2:00 pm - 4:00 pm

Please bring your Study Chip and passport.

Customer Center of the Student Service Center

Customer Center of the Student Service Center

Fax to the Student Service Center


Postal address

Frankfurt University of Applied Sciences
Student Support and Services (StuPort)
Nibelungenplatz 1
60318 Frankfurt am Main


Visitor address

Frankfurt University of Applied Sciences
Nibelungenplatz 1
Building 1
First floor
Rooms 23 to 26


Witte, Jutta – Head of department (room 26)
Balzer, Yvonne (room 23)
Danek, Bettina (room 114)
Faye, Eléna (room 25)
Heidrich, Karin (room 26)
Karg, Janine (room 25)
Link, Beate (room 24)
Lotz, Gudrun (room 127)
Oyntzen, Bernarda (room 23)
Siarava, Niki (room 24)
Stoffers, Hannah (room 24)
Weber, Severine (room 23)
Ziolkowski, Mateusz Michal (room 25)

Student Services CenterID: 1498
last updated on: 04.09.2024