We are there for you in person again!

Opening times: week 18. - 22. October 2021
Monday 18.10.09:30 - 12:00 and 13:00 - 16:00
Tuesday 19.10.Office hours by appointment
Wednesday 20.10.09:30 - 12:00, afternoon: office hours by appointment
Thursday 21.10.Office hours by appointment
Friday 22.10.09:30 - 12:00

Office hours by appointment: You can book an appointment on our online appointment booking page. If the service you need is not listed, please contact us by email studienbuero(at)fra-uas.de

Our Services

On our FAQ page you can get quick help on typical problems and frequently asked questions (only in German).

We are happy to help you with the following issues:

  • Application and admission (German degrees only)
  • Enrollment (matriculation documents)
  • Forms (leave of absence, part-time studies, exmatriculation, reimbursement of fees)
  • Authentication of certificates of the FRA-UAS
  • Certificates (pension insurance, tax office, certificate of good standing, immigration authorities)
  • Information for prospective students, students and guest auditors
  • STUDY-CHIP, loss or defect or change of name
    • in case of loss or defect, you can use this temporary ticket for public transport (German only; needs to be signed by university staff) until September 30, 2021
    • Use the form SC_loss, SC_defective or SC_change_of_name. You can find them under "Applications and Forms" on this page.
  • HIS: forgotten password
  • Re-registration/ Semester fees: rueckmeldung(at)stuport.fra-uas.remove-this.de
  • Certificate verification (German degrees only): zeugnis-check(at)stuport.fra-uas.remove-this.de
  • Certificates (study certificates, transcripts): Printout via the HIS portal


Please use this application if you have earned credits at a different institute of higher education or in a different degree course.

Please submit the application for academic leave until the beginning of lectures of the respective semester.

Did withdraw from your studies? Then we will reimburse the semester fee except for the administrative fee. Please use this application.


You are now enrolled and have previously acquired competences and skills outside higher education? You would like to have these competences and skills accredited?

You may find information about the process called "AAEK-Verfahren" here (German only). Please contact your examination office. You can find the contact information at the faculty's homepages.

Would you like to withdraw from the enrollment due to an important reason or would you like to be exmatriculated?


power of attorney

You have an appointment to pick up your STUDY CHIP or another document but you cannot come yourself? Then another person can pick up the STUDY CHIP or the document at the appointment you booked. That person will need:

  • the power of attorney you have filled out
  • a copy of your passport
  • her/his own passport

Please use the power of attorney above. In case other documents than the STUDY CHIP or the temporary ticket for public transportation will be picked up please provide precise information.


New office hours with appointments

Opening hours:
Tuesday and Thursday 10:00 - 12:00
Wednesday 13:30 - 15:30

Please make an appointment on our online appointment booking page.
If the service you request is not listed please send an email to studienbuero(at).fra-uas.de. We are happy to help you.

Phone via the university's infoline

Monday to Thursday:
Tel: 069/ 1533 - 3666


Email ticket system of the Student Service Center


Fax to the Student Service Center



Postal address

Frankfurt University of Applied Sciences
Student Support and Services (StuPort)
Nibelungenplatz 1
60318 Frankfurt am Main


Visitor address

Frankfurt University of Applied Sciences
Nibelungenplatz 1
Building 1
First floor
Rooms 23 to 26


Witte, Jutta – Head of department (room 26)
Balzer, Yvonne (room 23)
Danek, Bettina (room 114)
Fedderies, Isolde (room 24)
Heidrich, Karin (room 26)
Karg, Janine (room 25)
Link, Beate (room 24)
Lotz, Gudrun (room 127)
Meyer, Sabine (room 25)
Oyntzen, Bernarda (room 23)
Schwieger, Ferdinand (room 26)
Stoffers, Hannah (room 24)

Student Services CenterID: 1498
last updated on: 10.21.2021