Student Services Center

As a student of our university please use our customer center, if you aren't a student of our university yet, please send an e-mail to studienbuero(at)fra-uas.remove-this.de.

Please state your application number if you have a request reagarding your application or enrollment. If you are enrolled at our university, please use your student e-mail-adress and state your matriculation number.

Open office hours

Monday - Friday: 10:00 - 12:30

Wednesday: 10:00 - 16:00

Current information

Thursday 14th November, the Student Services Center will be closed due to an event.

Our Services

The Student Services Center offers the following services. Paying for fees (authentication of degree certifcates from Frankfurt UAS, new Study Chip) is only possible with EC card (not credit card or cash).

Services

  • application and admission
  • enrollment (enrollment documents)
  • requests (leave of abscence, part-time studies, exmatriculation, reimbursement of semester fees)
  • authentication of certificates issued by Frankfurt UAS (during open office hours available)
  • certificates (certificate for tax office)
  • change of personal data (e.g. name change after marriage)
  • information for prospective students, students and guest students
  • Study Chip: loss, defect, change of name
  • re-registration / semester fee
  • certificates (study certificate, study progress certificate, transcript of records, receit of paid fees, invoice for re-enrollment fees) can be printed via the FranCa-portal for students

Forms and requests

If you are still enrolled, please file for reimbursement through your FranCa portal for Students.

If you withdrew from your enrollment or re-registration, the semester fee can be reimbursed except for the administrative contribution.

 

Requests for

  • leave of absence
  • part time studies
  • withdrawal from enrollment; exmatriculation
  • reimbursements
  • change of personal data

can be filed via your FranCa-Portal for students.

You can find all the necessary information about the new FranCa portal on our FAQ page.

You want to withdraw from our enrollment or de-register from your studies and are unable to access your FranCa portal for students.

 

Contact

Office hours

Office hours

Monday - Friday 10:00 am - 12:30 am
Wednesday afternoon 10:00 am - 4:00 pm

Please bring your Study Chip and passport.

Customer Center of the Student Service Center

Customer Center of the Student Service Center

Fax to the Student Service Center
069-1533-2500

 

Postal address

Frankfurt University of Applied Sciences
Student Support and Services (StuPort)
Nibelungenplatz 1
60318 Frankfurt am Main

 

Visitor address

Frankfurt University of Applied Sciences
Nibelungenplatz 1
Building 1
First floor
Rooms 23 to 26

 

Witte, Jutta – Head of department (room 26)
Balzer, Yvonne (room 23)
Danek, Bettina (room 114)
Faye, Eléna (room 25)
Heidrich, Karin (room 26)
Karg, Janine (room 25)
Link, Beate (room 24)
Lotz, Gudrun (room 127)
Oyntzen, Bernarda (room 23)
Siarava, Niki (room 24)
Stoffers, Hannah (room 24)
Weber, Alexia (room 23)
Ziolkowski, Mateusz Michal (room 25)

Student Services CenterID: 1498
last updated on: 11.05.2024