Student Services Center
As a student at our university please use our customer center, if you aren't a student at our university yet, please send an email to studienbuero(at)fra-uas.de.
Please state your application number if you have a request reagarding your application or enrollment. If you are enrolled at our university, please use your student email adress and state your matriculation number.
What does the Students Services Center do?
We…
• …process the applications and carry out the admission procedures.
• …enroll you and answer your questions about the enrollment.
• …inform prospective students, students and guest students.
• …help you with the FranCa portal.
• …produce study chips - also in case of loss, defect or name change.
• …process applications for leave of absence, part-time study, exmatriculation and reimbursement.
• …issue certificates (pension insurance, tax office) and authentication of certificates from Frankfurt UAS.
• …monitor the receipt of the semester fee and the status of your health insurance for your re-registration.
The payment of services subject to fees (authentications, re-issue of the study chip) is only possible with an EC card.
What does the Student Services Center not do?
We…
• …cannot reset your CIT password. This is done by Campus IT.
• …do not transfer any credits. This is done by your examination office.
• …do not assign rooms. This is done by your faculty.
• …cannot help with your semester ticket or refund the semester ticket fee. This is done by the AStA.
• …cannot help with your schedule. This is done by your faculty.
• …cannot help you with everything, but we will always try to refer you to the correct contact person, for example the various counseling services offered by Frankfurt UAS.
What can you do online via the FranCa portal?
Submit requests
You can submit the following requests via the FranCa portal for students:
Requests for
- removal of suspensions (for conditional enrollments)
- leave of absence
- reimbursement
- exmatriculation
- change of personal data
- part-time studies
All important information about the FranCa portal for students can be found on our FAQ page.
Download certificates
You can download these certificates from the FranCa portal for students:
- certificate of enrollment
- certificate of course of study
- certificate of your semester fee payments
- BAföG certificate
- certificate for the immigration office
- payment information for re-registration
- transcript of records (via the button examination registration)
Requests
If you are still enrolled, please submit the application for reimbursement via your FranCa portal for students.
If you have withdrawn from enrollment or re-registration, we will reimburse the semester fee minus the administration fee and the fee for the Study Chip.
Contact
Witte, Jutta – Head of department (room 26)
Balzer, Yvonne (room 23)
Danek, Bettina (room 114)
Faye, Eléna (room 25)
Gärtner, Janina (room 26)
Heidrich, Karin (room 26)
Karg, Janine (room 25)
Link, Beate (room 24)
Liu, Ranzhi (room 25)
Lotz, Gudrun (room 127)
Romano, Victoria (room 25)
Sahyouni, Yamen (room 26)
Siarava, Niki (room 24)
Siefert, Irina (room 25)
Stoffers, Hannah (room 24)
Weber, Alexia (room 23)
Ziolkowski, Mateusz Michal (room 25)