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Open office hours without appointment

For authentications of degrees of Frankfurt UAS pleas use the appointment booking tool.

Open office hours:
monday - thursday 09:30 - 12:00
additionally wednesdays 13:00 - 15:00

Please bring your ID card and your study chip.

Our Services

For some services students have to pay a fee, e.g. for authentications or the production of a new Study Chip in case of loss, defect or change of name. The payment is only possible with EC-card (not with credit card, not with cash).


We help you with the following issues:

  • application and admission
  • enrollment (enrollment documents)
  • requests (leave of abscence, part-time studies, exmatriculation, reimbursement of the semester fee)
  • authentication of certificates issued by Frankfurt UAS
  • certificates (certificate for tax office, certificate of good standing, certificate for the immigration authorities)
  • change of personal data (e.g. name change after marriage)
  • information for prospective students, students and guest students)
  • Study Chip: loss, defect, change of name
  • forgotten HIS password
  • re-registration / semester fee: studienbuero(at)
  • degree check for German degrees: zeugnis-check(at)
  • certificates (study certificate, study progress certificate, transcript of records, receit of paid fees, invoice for re-enrollment fees) can be printed via the FranCa-portal for students

Forms and requests

Requests for

  • leave of absence
  • part time studies
  • withdrawal from enrollment; exmatriculation
  • reimbursements
  • change of personal data

can be filed via your FranCa-Portal for students.

You can find all the all the necessary information about the new FranCa portal on our FAQ page.

If you withdrew from your enrollment or re-registration, the semester fee can be reimbursed except for the administrative contribution.


Reimbursement of the difference between the 9-Euro-Ticket and the semester ticket.



Office hours

Office hours

Monday - Thursday 9:30 am - 12:00 am
additionally Wednesday afternoon 1 pm -3 pm

Please bring your Study Chip or passport.

For authentications of documents from Frankfurt UAS please book an appointment via the appointment booking tool.

Customer Center of the Student Service Center

Customer Center of the Student Service Center

Fax to the Student Service Center


Postal address

Frankfurt University of Applied Sciences
Student Support and Services (StuPort)
Nibelungenplatz 1
60318 Frankfurt am Main


Visitor address

Frankfurt University of Applied Sciences
Nibelungenplatz 1
Building 1
First floor
Rooms 23 to 26


Witte, Jutta – Head of department (room 26)
Balzer, Yvonne (room 23)
Danek, Bettina (room 114)
Faye, Eléna (room 25)
Fedderies, Isolde (room 24)
Heidrich, Karin (room 26)
Junge, Larissa (room 25)
Karg, Janine (room 25)
Link, Beate (room 24)
Lotz, Gudrun (room 127)
Oyntzen, Bernarda (room 23)
Siarava, Niki (room 24)
Stoffers, Hannah (room 24)
Weber, Severine (room 23)
Ziolkowski, Mateusz Michal (room 25)

Student Services CenterID: 1498
last updated on: 09.28.2023